Terms and Conditions

CAB-HIRE SERVICES

Terms and Conditions:

  • Distance and Duration shall be calculated from garage to garage basis.
  • Parking Charges, Toll-Fee and Inter-State Border Permit charges shall be borne additionally by guest and shall be payable at the spot itself.
  • After 04Hrs/40Kms slab, a concession of 30 minutes is allowed. For any extension beyond the said slab, 08Hrs/80Kms slab shall be applied. On completion of 08Hrs/80Kms slab, extra KM/Hour shall be charged as per Transport Tariff.
  • Toll Tax, Interstate Tax & Parking will be charged extra as per actual. + Govt. Service Tax 6%.
  • For outstation duty, minimum distance shall be calculated 250KMs per calendar date or the actual distance, whichever is higher. Charges shall be on per KM basis as per tariff.
  • Standing A/C is chargeable.
  • Personal belongings shall be at the exclusive personal custody of the guest and Driver/Owner can by no means be held responsible for any damage, pilferage, loss or theft.
  • “Car Rental Odisha” shall not be liable to dispense with any compensation against any technical failure or accident of the vehicle.
  • Any complaint related to vehicle/chauffeur, must be notified to ‘’Car Rental Odisha’’ instantly so that suitable remedy could be taken without loss of time. Complaints after availing of services shall not be entertained.
  • “Car Rental Odisha” shall not be liable for any inconvenience experienced by guest owing to natural calamities, force majeure, inclement weather, sudden sickness of chauffeur or any such unforeseen contingencies.
  • The Cab-Hire Tariff/Terms and Conditions are subject to change at any time without any prior notice. But confirmed bookings shall not be affected by these changes. However, the modification shall duly be available in the website of Car Rental Odisha.
  • All disputes arising of such contracts shall be subject to Bhubaneswar Legal Jurisdiction only.
  • All disputes are subject to Bhubaneswar legal jurisdiction only.

Reservation Policy:

  • Bookings can be made through “Car Rental Odisha” website. Alternately the Operation Team of “Car Rental Odisha” shall extend their assistance if they are contacted directly.
  • Bookings can be made maximum of 90 days and minimum of 02 days, prior to proposed date of journey.
  • Bookings made just one day prior to the proposed date of journey may be honored subject to availability of vehicle.
  • Guests will receive a reconfirmation call 2-4 Hrs. prior to the reporting time of the vehicle. After getting the reconfirmation from the guest over phone cab will be dispatched to the reporting address.

Payment Policy:

  • Full estimated cost is payable by the guest at the time of booking by Credit Card or Debit Card or Net Banking.
  • Final fare shall depend on actual uses. Therefore, the balance due amount is to be paid to the chauffeur as cash at the end of the duty.

Cancellation/Refund Policy:

  • Cancellation requests to be transmitted from the same e-mail ID from which original booking request was made.
  • There shall be no Cancellation Charge if the booking is cancelled beyond 24-hours of the notified pick-up time.
  • One day’s rental to be charged if the booking is cancelled within 24 hours prior to time of confirmed pick-up time.
  • No refund is admissible in “No Show” Cases.
  • In case of modifications on arrival or departure, all efforts shall be taken to accommodate the guest in the existing booking-reference. In case accommodating in the existing booking-reference is not feasible, a fresh booking reference shall be created and the guest has to bear the applicable cancellation charges.
  • It may take approximately 30days time to complete the refund-process from the date of receipt of refund-request.
  • Irrespective of mode of payment at the time of booking, all refunds shall be effected through NEFT/RTGS to the guest for which guest is required to furnish his/her Bank details along with the refund-request. Refund shall not be settled by Cash or Account-Payee Cheque/DD/Pay-Order.